Terms of service

TERMS OF SERVICE


  1. INTRODUCTION

    1. We are TINC HOLDINGS LTD, a limited company incorporated and registered in England and Wales with company number 15719120 whose registered office is at 24 Castle Street, Hertford, SG14 1HP (, “we”, “us” and “our”).

    2. We own and operate tincturelondon.com (“Website").

    3. You can contact us at:

Email address: info@tincturelondon.com

Postal address: 24 Castle Street, Hertfordshire, SG14 1HP

  1. We sell award-winning cleaning and home products that are natural, non-toxic, antiviral, antibacterial, sustainably sourced, biodegradable and free from harmful toxic chemicals (“Products”).

  2. You can find the details of our Products at the Website.

  3. The purpose of these terms and conditions (“Terms”) is to set out the terms that apply to you, an individual consumer (“your” and “you”), when using the Website and placing orders with us for the Products on a one-off basis or part of a subscription package (“Order”).

  4. These Terms are only applicable to you if you are an individual consumer. If you are a business purchasing the Products please contact us.

  5. These Terms are subject to regular modifications and updates. The Terms applicable to your Orders are those applicable on the date of the Order on the Website. 

  6. By visiting our Website and/or making an Order, you agree to be bound by these Terms.

  7. Please read these Terms carefully before purchasing from our Website.


  1. INFORMATION ABOUT YOU

    1. The Website and the Products are not intended for children. When you access the Website and purchase the Products you represent that you are of legal age and with full capacity.

    2. When you purchase the Products, you will be asked to provide certain information in order to create an account. The personal information you give us when opening your account, or upon any Order placing, must be complete, accurate and up to date. 

    3. We are not responsible (including for undelivered products) should the data you provide us prove incorrect. 

    4. We reserve the right to cancel any Order should your IP address be located in a country different from the billing and/or delivery address.


  1. BASIS OF CONTRACT

    1. The Order constitutes your offer to purchase the Products in accordance with these Terms. You are responsible for ensuring that the terms of the Order are complete and accurate.

    2. The Order shall only be deemed to be accepted when we issue a written acceptance of the Order, at which point a contract for the sale and purchase of the Products included in the Order in accordance with the Order and these Terms shall come into existence ( “Contract”).


  1. THE PRODUCTS

    1. We make every effort to accurately present and describe the Products at our Website. It is, however, possible that the Website may contain minor errors, which you recognise and accept. In the event that the Products delivered are not as described on the Website, we agree to remedy such issue by either exchanging the Product(s) or refunding you (totally or partly as appropriate) the amount paid for the Products.


  1. PLACING AN ORDER

    1. Any Order(s) shall be placed via the Website and in accordance with these Terms. You will need to provide us with certain information before you can complete your Order and will have the opportunity to verify the order details before confirming your Order and paying the price.

    2. Once you have confirmed your Order and made payment via the Website, we will promptly confirm receipt by sending you an e-mail to the address provided to us by you.

    3. The confirmation e-mail will include the information provided by you, as well as Products you have purchased and the price you have paid for the Products and any additional costs (such as shipping fees).

    4. We reserve the right to refuse an Order or not to process an Order when such an Order a dispute exists between you and us in connection with a previous Order or where you have failed to comply with these Terms. In such cases, we will inform you by email that your Order has been refused or will not be processed. Should you rectify the dispute or their non-compliance, we may in our sole and absolute discretion, subsequently accept or process the Order.


  1. PRICE AND PAYMENT

IMPORTANT: For all Orders shipped outside the UK, you will be responsible for any import duties or taxes charged by customs and any carrier-related fees. Any additional charges will be collected from you by the shipping carrier chosen at the time of delivery.

  1. The price of the Products displayed on the Website are in Pound Sterling (shipping excluded and including VAT). The total price of the Order (shipping fees and VAT included) is provided prior to the Order being completed.

  2. We reserve the right to modify the prices for Products and shipping on the Website at any time.

  3. You must make payment on the Website to complete the Order.

  4. To pay for your Order, you may use a credit card, Paypal or any other payment portal we accept on our Website from time to time. 

  5. For credit card payments: you will have access to a dedicated space made available by our provider Shopify which ensures the security and recording of the payment order. By using this payment method, you expressly authorise us to debit its account accordingly to the amount of the Order. 

  6. We register and save data  as proof of Order and of all transactions done. Data registered by the payment system is a proof of the financial transactions.

  7. For payment via Paypal or any other payment portal, please follow the instructions online. 

  8. You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law).


  1. DELIVERY

    1. Any dates quoted for delivery are approximate only, and time of delivery is not of the essence.

    2. When you place an Order, you will be required to select one of the delivery methods available.

    3. We will endeavour our best efforts to arrange delivery through the delivery method of your choice. If such a method is no longer available for any reason, we will inform you and allow you to choose another method.

    4. We will deliver the Products to the address you provide when you make an Order, which must be a place at which you are authorised to receive deliveries.  We will not be liable for late deliveries where there was nobody to receive the Products at the address provided.

    5. In territories outside of the United Kingdom, you acknowledge and agree that delivery may be delayed due to customs formalities and/or duties and/or when customs fees have not been paid by you. You agree to be solely responsible for making any customs payments in a timely manner.

    6. To ensure predicted delivery times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

    7. Predicted delivery times are indicative of the average time to process an Order and to deliver it. We will not be held responsible for delayed delivery due to external causes.

    8. In the event the Products are incorrect or damaged on delivery (e.g. already opened and/or missing Products), you must notify us  of the issues and your rejection of the Products within five (5) days following the delivery. If we instruct us to do so, you must return the rejected Products within fourteen (14) days. We will pay the costs of returning the Product(s) using our own delivery service.

    9. If your Products are damaged and you do not notify us within five (5) days following delivery that you reject the items, or you do not return the damaged goods pursuant to our instructions, you will not be eligible for a refund or re-delivery.

    10. PLEASE NOTE "damaged delivery" does not include damage to outer packaging (delivery box or tube box) caused by the postal service.



  1. RETURNS & REFUNDS

    1. We are committed to providing Products of the highest quality. If you are not satisfied with the Products you received (other than where Products are returned pursuant to clause 7), we offer an exchange or refund of the Products in accordance with these Terms.

    2. You may return a Product for any reason within fourteen (14) days after the date you receive your Order, provided that the Product has not been openedopen nor used. 

    3. If the Products were delivered in the UK, we will bear the costs of such returns, provided that your requests are not abusive or excessively repeated. If the Products were delivered outside of the UK, you shall bear the costs of the returns.

    4. For each return, please contact us and, if possible, explain the reason for the return. We will then provide you with all necessary instructions including the return address as well as a return authorization number that needs to be stated on the return package. 

    5. The Products must still be in their original packaging and in their original condition (i.e. not used, scratched, damaged or opened). If Products are returned and are not in their original condition, we will not provide a refund for the Products. Should you then wish for the Products to be returned back to you, you will be required to pay the re-delivery costs.

    6. For returns with a request for a refund, subject to your compliance with these Terms, the refund will be processed within ten (10) working days from the date when we receive the returned Products. If you live in the UK, you will receive a full refund for the Products returned and the outward delivery costs, conforming with the applicable consumer law in the UK. you shall not receive a refund for the cost of returning the Products.


  1. LIMITATION OF LIABILITY

WARNING TO CUSTOMERS: you are strongly advised to carefully read this clause.

  1. Nothing in these Terms shall limit or exclude our liability for any liability that cannot be limited or excluded by law. 

9.2 Subject to clause 9.1:

  1. We shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

  2. Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.


  1. COPYRIGHT AND TRADEMARKS

    1. We are the owners or authorised licensors of all content included on the Website, including images, illustrations, designs, icons, photographs, video clips, text, reviews, and other materials (collectively, the “Content”). The Content is protected by English and international copyright laws.

    2. Unauthorised use of any Content or materials on the Website is strictly prohibited and may violate copyright and trademark laws. If you wish to use any Content, you need our express written permission. To inquire about obtaining authorization to use the materials or content on the Website, please contact us.

    3. We are the owners or authorised licensors of all trademarks, service marks, and trade names (collectively the “Marks”) that appear on the Website. You may not display or reproduce the Marks in any manner without our prior written consent, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Website.


  1. LICENCE AND ACCESS

    1. You have a limited licence to use the Website for personal use only.

    2. This licence does not permit you to:

(a) resell or make any commercial use of this Website; 

(b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Website not intended to be so read (this includes using or directly viewing the underlying HTML or other code from this Website except as interpreted and displayed in a web browser); 

(c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of Content or Marks in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or 

(d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Website or to collect any information from the Website or any other user of the Website.


  1. DISCOUNT CODES

    1. From time to time, we may offer discount codes, promotional codes, promo codes, or offer codes through a variety of promotional activities and communications (collectively the “Offer Codes”) that are redeemable towards a purchase on the Website, subject to certain exclusions or any other restrictions as may be determined and communicated by us.

    2. Only valid Offer Codes we provided or promoted will be honoured at checkout. Offer codes supplied or promoted by third-parties unauthorised by us (including any unauthorised third party websites) will not be considered valid.

    3. Each Offer Code provided by us is non-transferable, valid for single use and cannot be used to pay for Products that are discounted, on offer or on sale.  The Offer Code must be entered in the ‘gift card or discount code’ field prior to payment at the checkout.

    4. Missed Offer Codes cannot be applied retrospectively once the Order has been placed. We are not responsible for lost, stolen or corrupted codes or any unauthorised use of Offer Codes. Offer Codes cannot be redeemed for cash or any cash equivalent and neither substitutions nor credits are allowed. 

    5. Some Offer Codes are not valid on subscriptions, gift sets (e.g. The Starter Set, The Principals) or gift card purchases. Please check the terms and conditions provided with each Offer Code.

    6. The value of any Offer Code will not be refunded or credited back if any or all of the Products are returned. 

    7. Expiry dates may apply to each Offer Code. 

    8. Offer Codes are void if copied, transferred, sold, exchanged or expired, and where prohibited. 

    9. Requests not complying with all Offer Code requirements will not be honoured. 

    10. From time to time, we may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivised to speak on behalf of the brand. When you receive an Offer Code via a third-party source, such as a television or radio show host, please note that such individuals may have been compensated by us for their statements.

    11. PLEASE NOTE: Additional Offer Codes on already discounted subscription Products will only last for the first (or next) Order. Subsequent subscription charges will automatically return to the original price.


  1. COMPETITIONS

    1. From time to time we may offer competitions to win Products. Details any such competition and how to enter the competition can be found on the Website and our social media accounts from time to time. The prize is as stated on the Website and social media account and no cash or other alternatives will be offered.

    2. The prizes are subject to availability and not transferable. 

    3. We reserve the right to substitute any prize with another of equivalent value without giving notice.

    4. There is no entry fee, and no purchase is necessary to enter a competition (unless specified otherwise).

    5. By entering a competition, you indicate your agreement to be bound by these Terms.

    6. The rules of a competition, including  how to enter and receive the prizes will be set out in the communications about each competition.


  1. OTHER IMPORTANT TERMS

    1. These Terms are agreed between us and you. No other person shall have any rights under or connection with these Terms under the Contracts (Rights of Third Parties) Act 1999.

    2. If any court or competent authority decides that any term of these Terms is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.

    3. Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.

    4. If either we or you fail to enforce any provision of these Terms, such failure shall not constitute a waiver of that or any other provision and will not relieve you and we from the obligation to comply with such provision.

    5. These Terms, the Contract and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.

    6. We and you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and the Contract or their subject matter or formation (including non-contractual disputes or claims).


SUBSCRIPTION SPECIFIC TERMS

  1. REGISTERING FOR A SUBSCRIPTION

    1. We may from time to time offer subscriptions for Products as described on the Website (“Subscriptions”).

    2. Subscriptions are only available in the United Kingdom.

    3. When you register for a Subscription, you expressly acknowledge and agree that your Subscription is continuous until you cancel it or we terminate it or we stop providing access to the Websites or Products in accordance with these Terms.

    4. You may skip any shipment or cancel your Subscription at any time, subject to these Terms and the information available at the Website.


  1. PAYMENT OF SUBSCRIPTION

    1. When registering for a Subscription the cost and payment terms (“Subscription Fees”) and the billing date (“Billing Date”) will be as displayed on the Website.

    2. On registering for a Subscription, you shall provide us valid, up-to-date and complete credit card details or approved purchase order information acceptable to us and any other relevant valid, up-to-date and complete contact and billing details we may reasonably request.

    3. By providing your credit card details, you hereby authorise us to bill such credit card on the Billing Date for the Subscription Fees payable until the Subscription is terminated (by any means) in accordance with these Terms

    4. We shall be entitled to increase the Subscription Fees upon giving you thirty (30) days' prior notice.


  1. TERMINATION

    1. In order to cancel your Subscription, you must do so at least five (5) days prior to your next Billing Date which is shown on the my account page.

    2. Any cancellation received within less than five (5) days until the next Billing Date will not be effective until the following billing period and you will be responsible for all charges (including any applicable taxes and other charges) incurred prior to the cancellation of your Subscription.

    3. To cancel you must do so by logging into your account. If you don't have an account you must create one with the email used to purchase your Subscription. 

    4. Without limiting our other rights or remedies, we may terminate the Subscription with immediate effect by giving written notice to you if you commit a material breach of any of these Terms and (if such a breach is remediable) fails to remedy that breach within two weeks days of being notified in writing to do so.

    5. Without limiting its other rights or remedies, we may terminate the Subscription with immediate effect by giving written notice to you if you fail to pay any amount due under the Contract on the due date for payment.


  1. DISCOUNTED TRIALS

    1. From time to time, to the extent legally permitted, we may offer discounted trials of certain Subscriptions for specified periods of time without payment or with discounted payment. If we offer you a discounted or free trial, the specific terms of that trial will be provided in the marketing materials describing the particular trial or at registration.

    2. Once your discounted or free trial ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis at the then applicable price for your Subscription (plus any applicable taxes and other charges) for as long as your Subscription continues, unless you cancel your Subscription prior to the end of your trial.

    3. Instructions for cancelling your Subscription are as described above. Please note that you will not receive a notice from us that your discounted or free trial has ended or that the paid portion of your Subscription has begun.

    4. We reserve the right to modify or terminate discounted and/or trials at any time, without notice and in our sole discretion.