Shipping & Returns
Delivery Options and Charges
We ship to addresses in the UK. Our standard shipping service is 48 hour tracked and signed for. All orders received after 11am will be sent the next working day.
Post and Packing for orders up to two products: £4.95
Post and Packing for orders over three products: £6.95
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays. All orders received by 11am will be despatched the same working day, all orders after this time will be sent the next working day.
We will take all reasonable care to deliver to addresses given. However, we will not be liable for non-delivery or misdelivery as a result of the incorrect address being entered at the checkout.
Returns and Exchanges
We hope that you are delighted with your TINCTURE products. However, if for any reason you are not entirely satisfied or your otherwise wish to cancel you order, you may return any item in its original condition for a refund with 14 days from delivery.
Please notify us if you would like to return your order by contacting our Customer Service team - with detail of your order number and items for return – by email email@example.com or by phone on +44 (0) 203 598 4895 (Monday to Friday 09:00-17:00. Excluding UK Bank Holidays).
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
Returned goods should be posted to:
TINCTURE London Ltd
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Damaged, Faulty or Incorrect Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us if by contacting our Customer Service team - with detail of your order number and items affected – by email on firstname.lastname@example.org or by phone on +44 (0) 203 598 4895 (Monday to Friday 09:00-17:30. Excluding UK Bank Holidays).
Please keep the packing materials, and the damaged items for inspection by the carrier.
This policy does not affect your rights under law as a consumer, which apply in addition.
Still Have Questions?
+44(0)203 598 4895
4 Montpelier Street