Orders & shipping
Are there any shipping costs?
We offer free shipping on all orders over £50.
Where do you ship?
We use Royal Mail 48 hour track service.
International shipping rates are calculated at checkout.
How can I track my order?
As soon as your order is shipped we will send you a tracking notification by e-mail where you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available.
Account Info
Do I have to create an account?
No, you don't have to create an account to place an order. However, if you are a subscriber you will be asked to create an account at checkout, you can then ammend, skip and pause your subscriptions.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Product information
How long do the products last?
The All purpose and Bathroom cleaners have approximately 690 sprays per 200ml bottle. Depending on your usage, this will give you about three months worth of product.
The washing up liquid is double concentrated, so a little really does go a long way. Our 200ml bottle will give you 100 washes.
How do I use the cleaning concentrates?
Simply pour the whole 20ml bottle of the cleaning concentrate into your FOREVER octagonal glass bottle and fill to the top with tap water. Attach the spray head and give the bottle a gentle shake then you are ready to use.
Which surfaces is the all surface cleaner suitble for?
We are pleased to say that our all purpose cleaner is pH neutral, which means it’s safe to use on most surfaces. That includes materials like glass, aluminium, wood, stone, quartz, and other sealed surfaces. We do recommend patch testing first on any particularly sensitive or precious surfaces you might be concerned about. Just spray onto a cloth and wipe a small patch to see the results.
Which surfaces is the bathroom cleaner suitable for?
Our bathroom cleaner is suitable for all surfaces in your bathroom, including porcelain, chrome and brass. The naturally powerful formula tackles lime skill, hard water deposit and soap scum with a streack free finish. As with our all purpose, we recommend patch testing any particularly precious or sensitive areas first.