FAQs

          About TINCTURE

Why is TINCTURE named TINCTURE? 

TINCTURE’S formulations have all been inspired by ancient monastic wisdom; a lot of research has gone into herbalism and botany, which started thousands of years ago. Often cultivated in ancient cloister gardens, monks would extract the essence of plants into tinctures, used for their healing, wellbeing and cleansing properties; as all of our formulations are based on botanical extracts, essential oils and plant activities, we chose the name “TINCTURE”. It is a symbol of our rich heritage and desire to work with the power of plants in honour of nature.

Where can I purchase TINCTURE?

TINCTURE can be purchased on our website, or alternatively please check out our stockists page here.

Do TINCTURE products have an expiry date?

Our products are 100% natural and contain a natural food grade preservative. For best results we recommend that the products are used within 18 months. Colour may vary and change over time.

What is in the TINCTURE blend of 100% natural and essential oils?

The TINCTURE blend is a unique recipe of 100% natural and essential oils that have been included for their active properties to aid performance but also to enhance our wellbeing. The active constituents of the oils are listed on the back of the bottle and more information can be found on our ingredients page.

Why do some products show a warning sign?

All our products have been formulated and developed to ensure only 100% natural ingredients have been used without compromising on performance.
Due to the inclusion of real essential oils we have to adhere to strict labelling regulations are per Regulation (EC) No. 1272/2008 (CLP) and Detergent Regulation (EC) No. 648/2004. These rules are far more stringent for products containing natural oils than those containing synthetic ingredients. For more information please refer to the precautions and safety link on each product page.

Can I use TINCTURE if I have sensitive skin?

All our products contain chamomile and millefolium to help sooth and nourish hands. Our all purpose TINCTURE, washing up TINCTURE and bathroom TINCTURE have all passed dermatological testing and are safe for skin. Sensitive skin can be unpredictable. If you have experienced a reaction from using TINCTURE we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

What do I do if I have an adverse reaction to a TINCTURE product? 

Sensitive skin can be unpredictable. If you have experienced a reaction from using TINCTURE we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

What is active silver?

Silver has been used for hundreds of years as a way of preserving freshness for example, in ancient times water was kept in silver jugs. Extensive research has found that silver has many other benefits, not only as a natural preservative but also as an antimicrobial agent. Silver is commonly used in the medical sector to stop the spread of bacteria and disease without causing resistant strains.
Silver works by interfering with the metabolism of the bacteria and so preventing reproduction and growth.
TINCTURE uses silver in the bottle material to ensure the packaging can be reused safely as well as remaining bacteria free at all times.

Are TINCTURE products suitable for vegans?

The only product that is not suitable to be used by vegans is our Furniture TINCTURE that contains sustainably sourced beeswax. All other products are 100% natural, plant based and suitable for vegetarians and vegans.

Are TINCTURE products suitable for septic tanks?

All the TINCTURE products are suitable to be used if you have septic tanks.

Shipping and Delivery

Where do you ship?

We currently only ship to addresses in both the UK and Europe.

What are the UK shipping rates?

Our standard shipping service is a 48 hour tracked and signed for. Delivery is weekdays only. All orders received after 11am will be sent the next working day. For orders placed on Thursday we expect delivery to be made on Monday. For all orders placed over the weekend, these will be processed the next working day.
Postage fees for orders under £31.00: £5.95. Postage fees for orders under £31.00: £5.95

What are your European shipping rates?

Our European shipping rates vary depending on differing location ‘zones’. Please find these listed below:

    • Zone 1: £16.95 (Belgium, ROI, Luxembourg, Netherlands)
    • Zone 2: £19.00 (France, Germany, Guernsey, Jersey, Monaco)
    • Zone 3: £21.90 (Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City)
    • Zone 4: £23.19 (Andorra, Bulgaria, Croatia, Czech Rep, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia)
    • Zone 5: £25.47 (Gibraltar, Liechtenstein, Norway, Switzerland)

Will I need to sign for the delivery of my order?

All orders are sent tracked, and a signature will be required to take delivery of your order.

Please note, due to the current COVID-19 circumstances, signatures are not currently required.

When can I expect to receive my order?

We aim to process all orders within 24hours of receipt of order, we make every effort to send out orders received by 11am on the same day on a 48 hour delivery service, orders received after this time will be sent out on the next working day.

The delivery services we use only deliver Monday - Friday, so orders sent on a Thursday please expect delivery on Monday. All orders received over the weekend will be processed the next working day.

Orders are dispatched Monday - Friday by 4pm.

What do I do if my order does not arrive?

Should you have difficulties receiving your order, please contact our customer service team with your order number at contact@tincturelondon.com and a member of our team will be happy to assist you.

What should I do if my order arrives damaged?

If your order arrives damaged, please email contact@tincturelondon.com and a member of our team will be in touch within 1 working day.

Which courier service do you use?

All TINCTURE deliveries are sent via DPD, via a tracked and signed for service.

What if I am out when my order is delivered?

Should your delivery be initially missed, the courier will attempt delivery a 2nd If this redelivery is also missed, your parcel will be returned to our warehouse.

Ingredients

What is in the TINCTURE blend of 100% natural and essential oils?

The TINCTURE blend is a unique recipe of 100% natural and essential oils that have been included for their active properties to aid performance but also to enhance our wellbeing. The active constituents of the oils are listed on the back of the bottle and more information can be found on our ingredients page.

What is active silver?

Silver has been used for hundreds of years as a way of preserving freshness for example, in ancient times water was kept in silver jugs. Extensive research has found that silver has many other benefits, not only as a natural preservative but also as an antimicrobial agent. Silver is commonly used in the medical sector to stop the spread of bacteria and disease without causing resistant strains.
Silver works by interfering with the metabolism of the bacteria and so preventing reproduction and growth.
TINCTURE uses silver in the bottle material to ensure the packaging can be reused safely as well as remaining bacteria free at all times.

Are TINCTURE products suitable for vegans?

The only product that is not suitable to be used by vegans is our Furniture TINCTURE that contains sustainably sourced beeswax. All other products are 100% natural, plant based and suitable for vegetarians and vegans.

Do TINCTURE products have an expiry date?

Our products are 100% natural and contain a natural food grade preservative. For best results we recommend that the products are used within 18 months. Colour may vary and change over time.

Why do some products show a warning sign?

All our products have been formulated and developed to ensure only 100% natural ingredients have been used without compromising on performance.
Due to the inclusion of real essential oils we have to adhere to strict labelling regulations are per Regulation (EC) No. 1272/2008 (CLP) and Detergent Regulation (EC) No. 648/2004. These rules are far more stringent for products containing natural oils than those containing synthetic ingredients. For more information please refer to the precautions and safety link on each product page.

Can I use TINCTURE if I have sensitive skin?

All our products contain chamomile and millefolium to help sooth and nourish hands. Our all purpose TINCTURE, washing up TINCTURE and bathroom TINCTURE have all passed dermatological testing and are safe for skin. Sensitive skin can be unpredictable. If you have experienced a reaction from using TINCTURE we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

What do I do if I have an adverse reaction to a TINCTURE product? 

Sensitive skin can be unpredictable. If you have experienced a reaction from using TINCTURE we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

How should I store my products?

TINCTURE contains 100% natural and essential oils that are degraded when exposed to UV light, this is why the TINCTURE bottle is white to protect the blends. We recommend storing the products out of direct sunlight.

Are TINCTURE products suitable for septic tanks?

All the TINCTURE products are suitable to be used if you have septic tanks.

Does TINCTURE use Palm Oil or Palm Oil derivatives?

TINCTURE products do not directly contain Palm Oil. Only Palm Oil derivatives that are certified sustainable by the Roundtable for sustainable Palm Oil are used in our products.

General Information

Are TINCTURE products suitable for vegans?

Our products are 100% natural and contain a natural food grade preservative. For best results we recommend that the products are used within 18months. Colour may vary and change over time.

Can I use TINCTURE if I have sensitive skin?

All our products contain chamomile and millefolium to help sooth and nourish hands. Our all purpose TINCTURE, washing up TINCTURE and bathroom TINCTURE have all passed dermatological testing and are safe for skin. Sensitive skin can be unpredictable. If you have experienced a reaction from using TINCTURE we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

What do I do if I have an adverse reaction to a TINCTURE product? 

Sensitive skin can be unpredictable. If you have experienced a reaction from using TINCTURE we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

Are TINCTURE products suitable for septic tanks?

All TINCTURE products are suitable to be used if you have septic tanks.

Where can I find Material Data Safety Sheets (MSDS)? 

To be provided with any MSDS, please contact contact@tincturelondon.com or call 0203 598 4895 and a member of our team will send the requested document

Are TINCTURE products safe to use during pregnancy?

To our knowledge there is no risk associated with using any of the TINCTURE products during pregnancy. Please follow our recommended directions for use that can be found on the product page or on the back of the bottle. We recommend that you seek advice from your medical practitioner, obstetrician or dermatologist should you have any concerns regarding your circumstances.

Using TINCTURE

How should I store my products?

TINCTURE contains 100% natural and essential oils that are degraded when exposed to UV light, this is why the TINCTURE bottle is white to protect the blends. We recommend storing the products out of direct sunlight.

How much Floor Concentrate do I need?

For the best results with the Floor Concentrate, please add a few drops to a bucket of warm water. A little goes a long way!

How do I unlock the spray mechanism?

To unlock the spray mechanism, you need to turn the ribbed ring above the smooth collar. It has a very small arrow on it and if you turn it slowly you should hear it into place! If you are still struggling, please email contact@tincturelondon.com and someone will be in contact to assist you within1 working day.

What’s the best cloth to use with my TINCTURE products?

We particularly recommend using bamboo or microfibre cloths, as these absorb the natural oils most effectively.

How do I use the Yoga Mat cleaner?

  For the best results, we advise pumping a couple of sprays of the product onto the Yoga Mat (dependant on the mat size) and wiping with a clean dry cloth.

Why is my Glass Mirror Steel product leaving smears?

If you find your Glass Mirror Steel product is leaving smear marks, please wipe the surface with a dry cloth and reduce the amount of product used. For best results, we recommend using a tiny amount in combination with a bamboo / microfibre cloth to help absorb some of the essential oils, ensuring a streak free finish

Pets

Are TINCTURE products safe to use around pets? 

All TINCTURE products are safe to use around pets! However, if your pet has a pre-existing health condition, it is advised that you contact a vet for further advice when cleaning around your animal.

Our Promise

Are TINCTURE products tested on animals?

TINCTURE does not condone the use of animal testing for any of its products. We are committed to acting in a responsible and accountable manner and do not commission any third parties to test our products on animals on our behalf. All products and ingredients are reviewed prior to use to ensure that the suppliers of the ingredients have also not conducted animal testing.

How are they 100% natural?

The ingredients are sourced from sustainable plant based sources such as coconut, vegetables, natural sugars and olive. The products are inspired by monastic herbal remedies using herbs and plants for medicinal purposes of healing and cleansing.
No perfume has been added, the smell of each product is derived from the complex blend of essential oils and botanical extracts, specific to the product and its purpose.

What packaging does TINCTURE use?

The TINCTURE bottles are made from PP plastic containing silver to ensure the bottle material stays bacteria free at all times and so making it safe for multi-use. The bottle is also fully recyclable.
The sleeves on the bottles are made from FSC certified paper and registered with the World Land Trust where the emissions are offset by the purchase and preservation of endangered areas and natural rainforest.

Online Accounts

What will I receive if I subscribe to the newsletter?

Our newsletter will keep you up to date with all things TINCTURE. You will be the first to receive information about new products as well as any competitions and voucher codes we may offer.
TINCTURE does not share details with third parties and will only be used by TINCTURE to communicate with you directly.

Do I need a TINCTURE account to place an order?

You do not need to have an account to place an order with us. However, by creating an account it will allow you to move more swiftly through the checkout process. We do not share any information with any third parties.

How do I reset my password?

You can reset your password by clicking the 'Forgotten Password" in the log in section and follow the steps.

Still Have Questions?


+44(0)203 598 4895

ask@tincturelondon.com

4 Montpelier Street
London
SW7 1EE

Press Enquiries


+44(0)203 598 4895

press@tincturelondon.com

4 Montpelier Street
London
SW7 1EE

Stockist Enquires


+44(0)203 598 4895

contact@tincturelondon.com

4 Montpelier Street
London
SW7 1EE